The Samsung Wireless Charging Pad provides a convenient and cable-free way to charge your compatible Samsung Galaxy smartphones, smartwatches, earbuds, and other Qi-enabled devices. However, some users have reported issues getting their devices to charge using the Samsung wireless charging pad.
In this comprehensive guide, we will cover the most common reasons why your Samsung Wireless Charging Pad may not be working, along with steps to troubleshoot and fix various charging problems.
How to Troubleshoot When Samsung Wireless Charging Pad is Not Working
If you are having problems getting your Samsung wireless charging pad to charge your device, here are some of the key troubleshooting tips to try:
1. Check Device Compatibility
The first step is to verify that your device is compatible with the Samsung Wireless Charging Pad. The pad works with Qi-enabled Samsung Galaxy smartphones, Galaxy Watches, Galaxy Buds, and other devices. Here is a list of some compatible models:
- Samsung Galaxy S6
- Samsung Galaxy S6 Edge
- Samsung Galaxy S6 Edge+
- Samsung Galaxy S7
- Samsung Galaxy S7 Edge
- Samsung Galaxy S8
- Samsung Galaxy S8+
- Samsung Galaxy S9
- Samsung Galaxy S9+
- Samsung Galaxy S10
- Samsung Galaxy S10+
- Samsung Galaxy S10e
- Samsung Galaxy S20
- Samsung Galaxy S20+
- Samsung Galaxy S20 Ultra
- Samsung Galaxy Note 5
- Samsung Galaxy Note 8
- Samsung Galaxy Note 9
- Samsung Galaxy Note 10
- Samsung Galaxy Note 10+
- Samsung Galaxy Note 20
- Samsung Galaxy Note 20 Ultra
- Samsung Galaxy Z Flip
- Samsung Galaxy Z Flip 5G
- Samsung Galaxy Fold
- Samsung Galaxy Z Fold 2
- Samsung Galaxy Watch
- Samsung Galaxy Watch Active
- Samsung Galaxy Watch Active 2
- Samsung Galaxy Buds/Buds+
- Samsung Galaxy Buds Live
- Samsung Galaxy Buds Pro
If your device is not on this list, confirm that it supports Qi wireless charging standards. Older devices like Galaxy S5 may need a wireless charging case or receiver. Check your device manual for wireless charging compatibility details.
2. Remove Phone Case
Thick or rugged phone cases can sometimes interfere with the wireless charging connection between devices. Try taking off the case before placing your phone on the charging pad.
You may need to switch to a thinner, Qi-compatible phone case if the existing case prevents the wireless charging from working properly.
3. Clean Charging Surface
Dust, dirt, debris or pocket lint built up on the charging surface of your device or the Samsung Wireless Charging Pad can block the electrical contacts and prevent charging. Use a clean microfiber cloth to gently wipe both surfaces.
4. Adjust Device Placement
For optimal wireless charging, your phone needs to be centered on the charging pad correctly so that the internal charging coils align. If the phone is placed too low, high or off-center, the charging connection can fail.
Try adjusting the placement of your device on the pad until you see the charging indicator light activate. You may need to move it up, down or side-to-side to find the charging sweet spot.
5. Use Samsung Charger and Cable
Make sure to use the original Samsung charging brick and USB cable designed for use with the wireless charging pad. Using lower quality third-party power adapters or cables can prevent the pad from delivering sufficient power for charging.
6. Update Software
Having the latest firmware and software updates installed on your device and the wireless charging pad can help resolve issues. Open your device settings, go to Software Update, and install any available updates.
Restart your phone after updating and try wireless charging again on the pad.
7. Reset the Charging Pad
As a last troubleshooting step, you can reset the connection between your device and the Samsung wireless charging pad:
- Unplug the charging pad from power for 60+ seconds
- Plug it back in and carefully place your device on the center of the pad
- Don’t touch or disturb the device for at least 5 minutes during charging
This resetting process may help your phone re-establish the wireless charging connection with the pad.
8. Contact Samsung Support
If you still cannot get your Samsung Wireless Charging Pad to work after trying all troubleshooting tips, the issue may require professional service or replacement.
Contact Samsung Support about possible repair or replacement if the pad is under warranty. Provide detailed information about the issues you are experiencing.
They can run diagnostics, check for hardware defects, and arrange fix or replacement if covered by warranty. For phones/devices outside of warranty, visiting an authorized Samsung service center for inspection may be required.
Fixing a Samsung Wireless Charging Pad That’s Not Working
Based on the troubleshooting steps and common issues covered already, here are the best ways to fix a Samsung wireless charging pad that is not working or failing to charge devices:
1. Inspect for Physical Damage
Carefully examine both the wireless charging pad and your device to check for any signs of physical or liquid damage. Damage to internal hardware can prevent electrical contacts necessary for charging.
2. Clean All Charging Surfaces
Use a clean microfiber cloth to gently wipe down the charging surface on both the wireless pad and your device. Remove any dust, debris or dirt that could impede electrical contacts.
3. Adjust Device Placement
Try moving your device around on the pad surface until you find the proper alignment between internal coils that activates charging. Center it as accurately as possible.
4. Update Software and Firmware
Install latest firmware updates for the wireless charging pad and any operating system or wireless charging updates for your device. Restart your device after updating.
5. Use Original Samsung Charger and Cable
Always use the approved Samsung fast charging wall adapter and cable designed for optimal performance with your wireless charging pad.
6. Remove Phone Case
Take off any thick or rugged cases that can interfere with placing your device flat on the pad’s surface and achieving proper coil alignment.
7. Reset Charging Pad
Unplug the wireless charging pad from power for at least 1 minute, then plug it back in. This can reset the electrical connection with your device.
8. Get a Replacement
If you still cannot get the wireless charging pad working after trying all other troubleshooting, the hardware may be faulty. Contact Samsung support about getting a replacement pad if covered under warranty.
9. Professional Repair
For phone or pad damage outside of warranty, professional repair at a Samsung authorized service center may be necessary to replace any defective wireless charging components.
Following the tips above methodically should help resolve most issues with a Samsung Wireless Charging Pad not working or charging devices. But if problems persist, don’t hesitate to reach out to Samsung Support or visit a service location for further assistance.
Frequently Asked Questions about Samsung Wireless Charging Pads Not Working
Here are answers to some frequently asked questions about troubleshooting Samsung wireless chargers:
Why does my Samsung wireless charger flash red?
A solid red flashing light on your Samsung wireless charging pad indicates a foreign substance detection error. This means there is likely some dust, dirt, metallic object, liquid, or other debris interfering with the charging coil surface. Unplug the pad, clean the surface with a microfiber cloth, and make sure your device is centered properly when placed back on the pad.
Why won’t my phone charge on my Samsung wireless charger?
If your Samsung phone is not charging on the wireless pad, the most common reasons are misalignment between coils, incompatible phone case, software glitches, or hardware damage. Follow the troubleshooting steps outlined in this guide to identify and fix the specific issue with your device and charging pad.
Why does my Samsung wireless charger keep flashing blue?
A flashing blue LED light typically means your wireless charger is waiting to detect a compatible device to start charging. Place your phone properly centered on the pad until the light turns solid blue to begin charging. If the flashing persists, there may be dirt interfering with pad contacts or a hardware issue.
Why is my Samsung wireless charger blinking?
A blinking light on your Samsung wireless charging pad is normally an indicator that something is preventing normal charging function. Slow blinking means the pad is waiting for a device, fast blinking can signal a foreign object is detected, and colored blinking indicates other errors based on troubleshooting tips covered in this guide.
How do I reset my Samsung wireless charger?
To reset a Samsung wireless charging pad and the connection with your device, unplug the pad from power for at least 1 minute. Then plug it back in, place your device centered on the pad, and do not disturb it for 5+ minutes during charging. This often resolves wireless charging connection issues.
Why is my Samsung wireless charger flashing red and blue?
Alternating red and blue flashing LEDs on a Samsung wireless charging pad indicates a problem with the internal temperature sensor. This can happen if the pad overheats, gets wet, or sustains physical damage. Unplug the pad and allow it to fully dry out before testing it again in a cool environment.
How can I test my Samsung wireless charger?
You can test a Samsung wireless charging pad by placing a compatible device like a Galaxy smartphone centered on the pad and observing if the LED indicator light goes from blinking blue to solid blue. Charging sounds, charging battery icon on your phone, and phone feeling warm can also indicate it’s charging properly.
Samsung’s wireless charging pads provide a very convenient way to charge your compatible smartphones and earbuds. However, issues like the charger not working can happen from time to time.
If problems persist after trying these troubleshooting steps, don’t hesitate to reach out to Samsung Support for warranty replacements or repairs. Make sure to provide detailed information about the issues you’re experiencing with the wireless charger.
With a bit of work, you should be able to get your Samsung wireless charging pad functioning again so you can enjoy the convenience of cable-free charging!
